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PUB ASC20170602002 Revision date April 16, 2019 For models RF22K9381*, RF22K95*, RF22KRED, RF22M95*, RF22NP**, RF23J9011, RF23M8070, RF23M8090, RF23M8960, RF23M8570, RF23M8590, RF23HCED, RF23HTED, RF24FSED, RF25HMED, RF26J7500, RF28HDED, RF28HFED, RF28HMED, RF28JBED, RF28K9070, RF28K9380, RF28K9580, RF28M9580, RF28N9780, RF28HDEDP, RF28HFEDT, RF28NHED, RF263BEAEB, RF263TEAES, RF265BEAE, RF30KMEDB

PUB ASC20170602002 Revision Date 2019.04.16 Models: RF22K9381* RF22K95* RF22KRED RF22M95*,RF22NP**,RF23J9011,RF23M8070,RF23M8090,RF23M8960, RF23M8570,RF23M8590,RF23HCED,RF23HTED,RF24FSED,RF25HMED,RF26J7500,RF28HDED,RF28HFED,RF28HMED,R F28JBED,RF28K9070,RF28K9380,RF28K9580,RF28M9580,RF28N9780,RF28HDEDP,RF28HFEDT,RF28NHED,RF263BEA EB,RF263TEAES,RF265BEAE,RF30KMEDB

SUBJECT: Air leaking into the Ice Room from a gap between the wall and the ice room floor. (Direct Contact Ice Makers only) Symptom: Frozen water on ice room floor, ice on bottom of ice maker, water dripping into the fresh food section. Models: RF23HCEDBBC/AA RF28HFEDTBC/AA RF28HFEDTSR/AA RF28HFEDTWW/AA RF28HFPDBSR/AA RF30HBEDBSR/AA RF30HDEDTSR/AA RF31FMEDBBC/AA RF31FMEDBSR/AA RF31FMEDBWW/AA RF31FMESBSR/AA RF323TEDBBC/AA RF323TEDBSR/AA RF323TEDBWW/AA RF32FMQDBSR/AA RF32FMQDBXW/AA RF34H9950S4/AA RF34H9960S4/AA RF23HCEDBSR/AA RF23HCEDBWW/AA RF24FSEDBSR/AA RF263BEAEBC/AA RF263BEAESP/AA RF263BEAESR/AA RF263BEAEWW/AA RF263TEAEBC/AA RF263TEAESP/AA RF263TEAESR/AA RF263TEAEWW/AA RF28HDEDBSR/AA RF28HDEDTSR/AA RF28HFEDBBC/AA RF28HFEDBSR/AA RF28HFEDBWW/AA PUB ASC20140818002

BASIC : RF23HC* MODEL NAME : RF23HCEDTSR RF23HCEDBSR RF23HCEDBBC RF23HCEDBWW MODEL CODE : RF23HCEDTSR/AA RF23HCEDBSR/AA RF23HCEDBBC/AA RF23HCEDBWW/AA No PUB number 2013

Rev 0007

Latest update from Asurion on Samsung FDBM Icemaker issue Applies to models produced between 2014 - 2018 RF22K9381*,RF22K95*,RF22KRED,RF22M95*,RF22NP**,RF23J9011,RF23M8070,RF23M8090 RF23M8960,RF23M8570,RF23M8590,RF23HCED,RF23HTED,RF24FSED,RF25HMED,RF26J7500 RF28HDED,RF28HFED,RF28HMED,RF28JBED,RF28K9070,RF28K9380,RF28K9580,RF28M9580 RF28N9780,RF28HDEDP,RF28HFEDT,RF28NHED,RF263BEAEB,RF263TEAES,RF265BEAE,RF30KMEDB Published June 2019

PUB ASC20170602002 Older version with programming instructions Models RF22K9381, RF22K9581, RF22KREDB, RF22M9581, RF23FSEDB, RF23HCEDB, RF23HSESB, RF23HTEDB, RF23J9011, RF23M8O, RF23M85, RF24FSEDB, RF24J9960, RF25HMEDB,RF263BEAE,RF263TEAE, RF265BEA RF26J75OO, RF2SHDEDB, RFzSHDEDT, RF2SHFEDB, RF2SHFEDT, RF2SHMEDB, RF2SJBEDB, R F28K9O7ORF28K938O, RF28K9580, RF3OHDED, RF3OKMEDB, RF31FMED, RF32FMQDB, RF323TED, RF3499 50,RF34H9960

PUB ASC20170602002 9-4-18- Revision- ASC20170602002_V3- Samsung French Door Direct Cool IM Frozen Applies to models RF22K9381, RF22K9581, RF22KREDB, RF22M9581, RF23FSEDB, RF23HCEDB, RF23HSESB, RF23HTEDB, RF23J9011, RF23M80, RF23M85, RF24FSEDB, RF24J9960, RF25HMEDB,RF263BEAE,RF263TEAE, RF265BEA RF26J7500, RF28HDEDB, RF28HDEDT, RF28HFEDB, RF28HFEDT, RF28HMEDB, RF28JBEDB, R F28K9070RF28K9380, RF28K9580, RF30HDED, RF30KMEDB, RF31FMED, RF32FMQDB, RF323TED, RF3499 50,RF34H9960

Models: RF23HCEDB, RF23HCEDT, RF23HSESB, RF23HTEDB, RF23J9011, RF24FSEDB, RF25HMEDB, RF263BEAE, RF263TEAE, RF26J7500, RF28HDEDB, RF28HDEDT, RF28HFEDB, RF28HFEDT, RF28HFPDB, RF28JBEDB, RF30HDEDT, RF31FMEDB, RF31FMESB, RF323TEDB, RF32FMQDB, RF34H9950, RF34H9960, ALL COLORS PUB ASC20151125001 Date: 11/25/2015

Symptoms: No ice Frozen Ice Room Ice Bucket Stuck with Frost Possible noise (buzzing or knocking) from ice room or leaking /dripping from ice dispenser area Models: RF22K9381, RF22K9581, RF22KREDB, RF22M9581, RF23FSEDB, RF23HCEDB, RF23HSESB, RF23HTEDB, RF23J9011, RF23M80, RF23M85, RF24FSEDB, RF24J9960, RF25HMEDB,RF263BEAE,RF263TEAE,RF265BEA RF26J7500, RF28HDEDB, RF28HDEDT, RF28HFEDB, RF28HFEDT, RF28HMEDB, RF28JBEDB, RF28K9070, RF28K9380, RF28K9580, RF30HDED, RF30KMEDB, RF31FMED, RF32FMQDB, RF323TED, RF349950, RF34H9960 PUB ASC20170602002 Version 2 Date: 5-24-2017

Subject: Air leaking into the Ice Room from a gap between the wall and the ice room floor (Direct Contact Ice Makers only). Models: RF23HCEDBBC/AA, RF28HFEDTBC/AA RF28HFEDTSR/AA, RF28HFEDTWW/AA RF28HFPDBSR/AA, RF30HBEDBSR/AA RF30HDEDTSR/AA, RF31FMEDBBC/AA RF31FMEDBSR/AA, RF31FMEDBWW/AA RF31FMESBSR/AA, RF323TEDBBC/AA RF323TEDBSR/AA, RF323TEDBWW/AA RF32FMQDBSR/AA, RF32FMQDBXW/AA RF34H9950S4/AA, RF34H9960S4/AA, RF23HCEDBSR/AA RF23HCEDBWW/AA, RF24FSEDBSR/AA RF263BEAEBC/AA, RF263BEAESP/AA RF263BEAESR/AA, RF263BEAEWW/AA RF263TEAEBC/AA, RF263TEAESP/AA RF263TEAESR/AA, RF263TEAEWW/AA RF28HDEDBSR/AA, RF28HDEDTSR/AA RF28HFEDBBC/AA, RF28HFEDBSR/AA RF28HFEDBWW/AA From: Samsung Service News, September 2014

Customer Complaint: One or more of the following symptoms 1. Ice crystals and water droplets form at the bottom of the ice maker. Slushy Ice 2. Water under the crispers or running down the left side wall due to a gap in the ice room. 3. Fan noise that stops when FF door is opened due to ice in ice room fan duct. 4. The ice bucket is stuck and will not come out (possible clogged drain) Models: RF23HCEDB, RF23HCEDT, RF23HSESB, RF23HTEDB, RF23J9011, RF24FSEDB, RF25HMEDB, RF263BEAE, RF263TEAE, RF26J7500, RF28HDEDB, RF28HDEDT, RF28HFEDB, RF28HFEDT, RF28HFPDB, RF30HDEDT, RF31FMEDB, RF31FMESB, RF323TEDB, RF32FMQDB, RF34H9950, RF34H9960, ALL COLORS PUB ASC20150717001 Date: 07/17/2015

Models: RF23HCEDB, RF23HCEDT, RF23HSESB, RF23HTEDB, RF23J9011, RF24FSEDB, RF25HMEDB, RF263BEAE, RF263TEAE, RF26J7500, RF28HDEDB, RF28HDEDT, RF28HFEDB, RF28HFEDT, RF28HFPDB, RF28JBEDB, RF30HDEDT, RF31FMEDB, RF31FMESB, RF323TEDB, RF32FMQDB, RF34H9950, RF34H9960, ALL COLORS SUBJECT: Frost build-up on the underside of Ice maker, noise from ice room Customer Complaint: Ice crystals and water droplets form at the bottom of the ice maker. Noise issues, slushy ice, frozen ice rooms, etc. PUB ASC20151125001

Subject: Air leaking into the Ice Room from a gap between the wall and the ice room floor (Direct Contact Ice Makers only). Models: RF23HCEDBBC/AA, RF28HFEDTBC/AA RF28HFEDTSR/AA, RF28HFEDTWW/AA RF28HFPDBSR/AA, RF30HBEDBSR/AA RF30HDEDTSR/AA, RF31FMEDBBC/AA RF31FMEDBSR/AA, RF31FMEDBWW/AA RF31FMESBSR/AA, RF323TEDBBC/AA RF323TEDBSR/AA, RF323TEDBWW/AA RF32FMQDBSR/AA, RF32FMQDBXW/AA RF34H9950S4/AA, RF34H9960S4/AA, RF23HCEDBSR/AA RF23HCEDBWW/AA, RF24FSEDBSR/AA RF263BEAEBC/AA, RF263BEAESP/AA RF263BEAESR/AA, RF263BEAEWW/AA RF263TEAEBC/AA, RF263TEAESP/AA RF263TEAESR/AA, RF263TEAEWW/AA RF28HDEDBSR/AA, RF28HDEDTSR/AA RF28HFEDBBC/AA, RF28HFEDBSR/AA RF28HFEDBWW/AA Repair kit: Part number: DA81-05595A Samsung Service News, September 2014

Product: Refrigerators Bulletin Date: 08/18/2014 Bulletin Number ASC20140818002 Models: RF23HCEDBBC/AA RF28HFEDTBC/AA RF28HFEDTSR/AA RF28HFEDTWW/AA RF28HFPDBSR/AA RF30HBEDBSR/AA RF30HDEDTSR/AA RF31FMEDBBC/AA RF31FMEDBSR/AA RF31FMEDBWW/AA RF31FMESBSR/AA RF323TEDBBC/AA RF323TEDBSR/AA RF323TEDBWW/AA RF32FMQDBSR/AA RF32FMQDBXW/AA RF34H9950S4/AA RF34H9960S4/AA RF23HCEDBSR/AA RF23HCEDBWW/AA RF24FSEDBSR/AA RF263BEAEBC/AA RF263BEAESP/AA RF263BEAESR/AA RF263BEAEWW/AA RF263TEAEBC/AA RF263TEAESP/AA RF263TEAESR/AA RF263TEAEWW/AA RF28HDEDBSR/AA RF28HDEDTSR/AA RF28HFEDBBC/AA RF28HFEDBSR/AA RF28HFEDBWW/AA SUBJECT: Air leaking into the Ice Room from a gap between the wall and the ice room floor. (Direct Contact Ice Makers only) Symptom: Frozen water on ice room floor, ice on bottom of ice maker, water dripping into the fresh food section. Factory Solution: All new production units now undergo an improved inspection to identify and correct the gap. The new process has been in effect since March, 2014. Field Repair: Apply a bead of RTV Epoxy to the gap to improve the seal between the ice room and the wall.

Ice room or ice maker frozen or leaking, fan noise from ice room RF23HCEDB, RF23HCEDT, RF23HSESB, RF23HTEDB, RF23J9011, RF24FSEDB, RF25HMEDB, RF263BEAE, RF263TEAE, RF26J7500, RF28HDEDB, RF28HDEDT, RF28HFEDB, RF28HFEDT, RF28HFPDB, RF30HDEDT, RF31FMEDB, RF31FMESB, RF323TEDB, RF32FMQDB, RF34H9950, RF34H9960, Bulletin Number ASC20150717001

ASC20140703001 Service Pointer 7/3/2014 Model Code RF197ABBP/XAA / RF197ABPN/XAA / RF197ABRS/XAA / RF197ABWP/XAA / RF197ACBP/XAA / RF197ACPN/XAA / RF197ACRS/XAA / RF197ACWP/XAA / RF217ABBP/XAA / RF217ABPN/XAA / RF217ABRS/XAA / RF217ABWP/XAA / RF217ACBP/XAA / RF217ACPN/XAA / RF217ACRS/XAA / RF217ACWP/XAA / RF23HCEDBBC/AA / RF23HCEDBSR/AA / RF23HCEDBWW/AA / RF23HCEDTSR/AA / RF23HSESBSR/AA / RF23HTEDBSR/AA / RF24FSEDBSR/AA / RF25HMEDBBC/AA / RF25HMEDBSR/AA / RF25HMEDBWW/AA / RF260BEAEBC/AA / RF260BEAESP/AA / RF260BEAESR/AA / RF260BEAEWW/AA / RF261BEAEBC/AA / RF261BEAESP/AA / RF261BEAESR/AA / RF261BEAEWW/AA / RF261BIAESR/AA / RF263AEBP/XAA / RF263AEPN/XAA / RF263AERS/XAA / RF263AEWP/XAA / RF263BEAEBC/AA / RF263BEAESP/AA / RF263BEAESR/AA / RF263BEAEWW/AA / RF263TEAEBC/AA / RF263TEAESP/AA / RF263TEAESR/AA / RF263TEAEWW/AA / RF265AABP/XAA / RF265AARS/XAA / RF265AASH/XAA / RF265AAWP/XAA / RF265ABBP/XAA / RF265ABPN/XAA / RF265ABWP/XAA / RF265ACBP/XAA / RF265ACPN/XAA / RF265ACWP/XAA / RF265ADBP/XAA / RF265ADPN/XAA / RF265ADWP/XAA / RF266AABP/XAA / RF266AARS/XAA / RF266AASH/XAA / RF266AAWP/XAA / RF266ABBP/XAA / RF266ABPN/XAA / RF266ABRS/XAA / RF266ABWP/XAA / RF266ACBP/XAA / RF266ACPN/XAA / RF266ACRS/XAA / RF266ACWP/XAA / RF266ADBP/XAA / RF266ADPN/XAA / RF266ADRS/XAA / RF266ADWP/XAA / RF266AEBP/XAA / RF266AEPN/XAA / RF266AERS/XAA / RF266AEWP/XAA / RF266AZBP/XAA / RF266AZPN/XAA / RF266AZRS/XAA / RF266AZWP/XAA / RF267AABP/XAA / RF267AARS/XAA / RF267AASH/XAA / RF267AAWP/XAA / RF267ABBP/XAA / RF267ABPN/XAA / RF267ABRS/XAA / RF267ABWP/XAA / RF267ACBP/XAA / RF267ACPN/XAA / RF267ACRS/XAA / RF267ACWP/XAA / RF267ADBP/XAA / RF267ADPN/XAA / RF267ADRS/XAA / RF267ADWP/XAA / RF267AEBP/XAA / RF267AEPN/XAA / RF267AERS/XAA / RF267AEWP/XAA / RF267AZBP/XAA / RF267AZPN/XAA / RF267AZRS/XAA / RF267AZWP/XAA / RF268ABBP/XAA / RF268ABPN/XAA / RF268ABRS/XAA / RF268ABWP/XAA / RF268ACBP/XAA / RF268ACPN/XAA / RF268ACRS/XAA / RF268ACWP/XAA / RF26HFPNBSR/AA / RF26VABBP/XAA / RF26VABPN/XAA / RF26VABWP/XAA / RF26XAEBP/XAA / RF26XAEPN/XAA / RF26XAERS/XAA / RF26XAEWP/XAA / RF26XAZBP/XAA / RF26XAZRS/XAA / RF26XAZWP/XAA / RF28HDEDBSR/AA / RF28HDEDTSR/AA / RF28HFEDBBC/AA / RF28HFEDBSR/AA / RF28HFEDBWW/AA / RF28HFEDTBC/AA / RF28HFEDTSR/AA / RF28HFEDTWW/AA / RF28HFPDBSR/AA / RF28HMEDBBC/AA / RF28HMEDBSR/AA / RF28HMEDBWW/AA / RF28HMELBSR/AA / RF30HBEDBSR/AA / RF30HDEDTSR/AA / RF31FMEDBBC/AA / RF31FMEDBSR/AA / RF31FMEDBWW/AA / RF31FMESBSR/AA / RF323TEDBBC/AA / RF323TEDBSR/AA / RF323TEDBWW/AA / RF4267HABP/XAA / RF4267HARS/XAA / RF4267HAWP/XAA / RF4287HABP/XAA / RF4287HAPN/XAA / RF4287HARS/XAA / RF4287HAWP/XAA / RF4289HARS/XAA / RFG237AABP/XAA / RFG237AAPN/XAA / RFG237AARS/XAA / RFG237AAWP/XAA / RFG238AABP/XAA / RFG238AAPN/XAA / RFG238AARS/XAA / RFG238AAWP/XAA / RFG238AZRS/XAA / RFG293HABP/XAA / RFG293HAPN/XAA / RFG293HARS/XAA / RFG293HAWP/XAA / RFG295AABP/XAA / RFG295AAPN/XAA / RFG295AARS/XAA / RFG295AAWP/XAA / RFG296HDBP/XAA / RFG296HDPN/XAA / RFG296HDRS/XAA / RFG296HDWP/XAA / RFG297AABP/XAA / RFG297AAPN/XAA / RFG297AARS/XAA / RFG297AAWP/XAA / RFG297HDBP/XAA / RFG297HDPN/XAA / RFG297HDRS/XAA / RFG297HDWP/XAA / RFG298AABP/XAA / RFG298AAPN/XAA / RFG298AARS/XAA / RFG298AAWP/XAA / RFG298HDBP/XAA / RFG298HDPN/XAA / RFG298HDRS/XAA / RFG298HDWP/XAA / RFG299AARS/XAA / RFG29PHDBP/XAA / RFG29PHDPN/XAA / RFG29PHDRS/XAA / RFG29PHDWP/XAA / RFG29THDBP/XAA / RFG29THDPN/XAA / RFG29THDRS/XAA / RFG29THDWP/XAA Subject: Water leaking under crispers and/or fan noise that stops when doors are opened Symptom: Ice forms at the top of the evaporator, interfering with the fan and causing the drain to freeze and water to overflow, which runs down under the crispers. New Service Kit: Part Code DA82-01415A Kit Contents: • 1 new drain tube with cap • 1 foam seal for the bottom of the drain plate • 2 foam strips for the back of the evaporator drain plate • 1 defrost heater clip