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ASC20140703001 Service Pointer 7/3/2014 Model Code RF197ABBP/XAA / RF197ABPN/XAA / RF197ABRS/XAA / RF197ABWP/XAA / RF197ACBP/XAA / RF197ACPN/XAA / RF197ACRS/XAA / RF197ACWP/XAA / RF217ABBP/XAA / RF217ABPN/XAA / RF217ABRS/XAA / RF217ABWP/XAA / RF217ACBP/XAA / RF217ACPN/XAA / RF217ACRS/XAA / RF217ACWP/XAA / RF23HCEDBBC/AA / RF23HCEDBSR/AA / RF23HCEDBWW/AA / RF23HCEDTSR/AA / RF23HSESBSR/AA / RF23HTEDBSR/AA / RF24FSEDBSR/AA / RF25HMEDBBC/AA / RF25HMEDBSR/AA / RF25HMEDBWW/AA / RF260BEAEBC/AA / RF260BEAESP/AA / RF260BEAESR/AA / RF260BEAEWW/AA / RF261BEAEBC/AA / RF261BEAESP/AA / RF261BEAESR/AA / RF261BEAEWW/AA / RF261BIAESR/AA / RF263AEBP/XAA / RF263AEPN/XAA / RF263AERS/XAA / RF263AEWP/XAA / RF263BEAEBC/AA / RF263BEAESP/AA / RF263BEAESR/AA / RF263BEAEWW/AA / RF263TEAEBC/AA / RF263TEAESP/AA / RF263TEAESR/AA / RF263TEAEWW/AA / RF265AABP/XAA / RF265AARS/XAA / RF265AASH/XAA / RF265AAWP/XAA / RF265ABBP/XAA / RF265ABPN/XAA / RF265ABWP/XAA / RF265ACBP/XAA / RF265ACPN/XAA / RF265ACWP/XAA / RF265ADBP/XAA / RF265ADPN/XAA / RF265ADWP/XAA / RF266AABP/XAA / RF266AARS/XAA / RF266AASH/XAA / RF266AAWP/XAA / RF266ABBP/XAA / RF266ABPN/XAA / RF266ABRS/XAA / RF266ABWP/XAA / RF266ACBP/XAA / RF266ACPN/XAA / RF266ACRS/XAA / RF266ACWP/XAA / RF266ADBP/XAA / RF266ADPN/XAA / RF266ADRS/XAA / RF266ADWP/XAA / RF266AEBP/XAA / RF266AEPN/XAA / RF266AERS/XAA / RF266AEWP/XAA / RF266AZBP/XAA / RF266AZPN/XAA / RF266AZRS/XAA / RF266AZWP/XAA / RF267AABP/XAA / RF267AARS/XAA / RF267AASH/XAA / RF267AAWP/XAA / RF267ABBP/XAA / RF267ABPN/XAA / RF267ABRS/XAA / RF267ABWP/XAA / RF267ACBP/XAA / RF267ACPN/XAA / RF267ACRS/XAA / RF267ACWP/XAA / RF267ADBP/XAA / RF267ADPN/XAA / RF267ADRS/XAA / RF267ADWP/XAA / RF267AEBP/XAA / RF267AEPN/XAA / RF267AERS/XAA / RF267AEWP/XAA / RF267AZBP/XAA / RF267AZPN/XAA / RF267AZRS/XAA / RF267AZWP/XAA / RF268ABBP/XAA / RF268ABPN/XAA / RF268ABRS/XAA / RF268ABWP/XAA / RF268ACBP/XAA / RF268ACPN/XAA / RF268ACRS/XAA / RF268ACWP/XAA / RF26HFPNBSR/AA / RF26VABBP/XAA / RF26VABPN/XAA / RF26VABWP/XAA / RF26XAEBP/XAA / RF26XAEPN/XAA / RF26XAERS/XAA / RF26XAEWP/XAA / RF26XAZBP/XAA / RF26XAZRS/XAA / RF26XAZWP/XAA / RF28HDEDBSR/AA / RF28HDEDTSR/AA / RF28HFEDBBC/AA / RF28HFEDBSR/AA / RF28HFEDBWW/AA / RF28HFEDTBC/AA / RF28HFEDTSR/AA / RF28HFEDTWW/AA / RF28HFPDBSR/AA / RF28HMEDBBC/AA / RF28HMEDBSR/AA / RF28HMEDBWW/AA / RF28HMELBSR/AA / RF30HBEDBSR/AA / RF30HDEDTSR/AA / RF31FMEDBBC/AA / RF31FMEDBSR/AA / RF31FMEDBWW/AA / RF31FMESBSR/AA / RF323TEDBBC/AA / RF323TEDBSR/AA / RF323TEDBWW/AA / RF4267HABP/XAA / RF4267HARS/XAA / RF4267HAWP/XAA / RF4287HABP/XAA / RF4287HAPN/XAA / RF4287HARS/XAA / RF4287HAWP/XAA / RF4289HARS/XAA / RFG237AABP/XAA / RFG237AAPN/XAA / RFG237AARS/XAA / RFG237AAWP/XAA / RFG238AABP/XAA / RFG238AAPN/XAA / RFG238AARS/XAA / RFG238AAWP/XAA / RFG238AZRS/XAA / RFG293HABP/XAA / RFG293HAPN/XAA / RFG293HARS/XAA / RFG293HAWP/XAA / RFG295AABP/XAA / RFG295AAPN/XAA / RFG295AARS/XAA / RFG295AAWP/XAA / RFG296HDBP/XAA / RFG296HDPN/XAA / RFG296HDRS/XAA / RFG296HDWP/XAA / RFG297AABP/XAA / RFG297AAPN/XAA / RFG297AARS/XAA / RFG297AAWP/XAA / RFG297HDBP/XAA / RFG297HDPN/XAA / RFG297HDRS/XAA / RFG297HDWP/XAA / RFG298AABP/XAA / RFG298AAPN/XAA / RFG298AARS/XAA / RFG298AAWP/XAA / RFG298HDBP/XAA / RFG298HDPN/XAA / RFG298HDRS/XAA / RFG298HDWP/XAA / RFG299AARS/XAA / RFG29PHDBP/XAA / RFG29PHDPN/XAA / RFG29PHDRS/XAA / RFG29PHDWP/XAA / RFG29THDBP/XAA / RFG29THDPN/XAA / RFG29THDRS/XAA / RFG29THDWP/XAA Subject: Water leaking under crispers and/or fan noise that stops when doors are opened Symptom: Ice forms at the top of the evaporator, interfering with the fan and causing the drain to freeze and water to overflow, which runs down under the crispers. New Service Kit: Part Code DA82-01415A Kit Contents: • 1 new drain tube with cap • 1 foam seal for the bottom of the drain plate • 2 foam strips for the back of the evaporator drain plate • 1 defrost heater clip

SUBJECT: Air leaking into the Ice Room from a gap between the wall and the ice room floor. (Direct Contact Ice Makers only) Symptom: Frozen water on ice room floor, ice on bottom of ice maker, water dripping into the fresh food section. Models: RF23HCEDBBC/AA RF28HFEDTBC/AA RF28HFEDTSR/AA RF28HFEDTWW/AA RF28HFPDBSR/AA RF30HBEDBSR/AA RF30HDEDTSR/AA RF31FMEDBBC/AA RF31FMEDBSR/AA RF31FMEDBWW/AA RF31FMESBSR/AA RF323TEDBBC/AA RF323TEDBSR/AA RF323TEDBWW/AA RF32FMQDBSR/AA RF32FMQDBXW/AA RF34H9950S4/AA RF34H9960S4/AA RF23HCEDBSR/AA RF23HCEDBWW/AA RF24FSEDBSR/AA RF263BEAEBC/AA RF263BEAESP/AA RF263BEAESR/AA RF263BEAEWW/AA RF263TEAEBC/AA RF263TEAESP/AA RF263TEAESR/AA RF263TEAEWW/AA RF28HDEDBSR/AA RF28HDEDTSR/AA RF28HFEDBBC/AA RF28HFEDBSR/AA RF28HFEDBWW/AA PUB ASC20140818002

BASIC : RF28HD* MODEL NAME : RF28HDEDTSR RF28HDEDBSR MODEL CODE : RF28HDEDTSR/AA RF28HDEDBSR/AA

Subject: Air leaking into the Ice Room from a gap between the wall and the ice room floor (Direct Contact Ice Makers only). Models: RF23HCEDBBC/AA, RF28HFEDTBC/AA RF28HFEDTSR/AA, RF28HFEDTWW/AA RF28HFPDBSR/AA, RF30HBEDBSR/AA RF30HDEDTSR/AA, RF31FMEDBBC/AA RF31FMEDBSR/AA, RF31FMEDBWW/AA RF31FMESBSR/AA, RF323TEDBBC/AA RF323TEDBSR/AA, RF323TEDBWW/AA RF32FMQDBSR/AA, RF32FMQDBXW/AA RF34H9950S4/AA, RF34H9960S4/AA, RF23HCEDBSR/AA RF23HCEDBWW/AA, RF24FSEDBSR/AA RF263BEAEBC/AA, RF263BEAESP/AA RF263BEAESR/AA, RF263BEAEWW/AA RF263TEAEBC/AA, RF263TEAESP/AA RF263TEAESR/AA, RF263TEAEWW/AA RF28HDEDBSR/AA, RF28HDEDTSR/AA RF28HFEDBBC/AA, RF28HFEDBSR/AA RF28HFEDBWW/AA From: Samsung Service News, September 2014

Subject: Air leaking into the Ice Room from a gap between the wall and the ice room floor (Direct Contact Ice Makers only). Models: RF23HCEDBBC/AA, RF28HFEDTBC/AA RF28HFEDTSR/AA, RF28HFEDTWW/AA RF28HFPDBSR/AA, RF30HBEDBSR/AA RF30HDEDTSR/AA, RF31FMEDBBC/AA RF31FMEDBSR/AA, RF31FMEDBWW/AA RF31FMESBSR/AA, RF323TEDBBC/AA RF323TEDBSR/AA, RF323TEDBWW/AA RF32FMQDBSR/AA, RF32FMQDBXW/AA RF34H9950S4/AA, RF34H9960S4/AA, RF23HCEDBSR/AA RF23HCEDBWW/AA, RF24FSEDBSR/AA RF263BEAEBC/AA, RF263BEAESP/AA RF263BEAESR/AA, RF263BEAEWW/AA RF263TEAEBC/AA, RF263TEAESP/AA RF263TEAESR/AA, RF263TEAEWW/AA RF28HDEDBSR/AA, RF28HDEDTSR/AA RF28HFEDBBC/AA, RF28HFEDBSR/AA RF28HFEDBWW/AA Repair kit: Part number: DA81-05595A Samsung Service News, September 2014

Product: Refrigerators Bulletin Date: 08/18/2014 Bulletin Number ASC20140818002 Models: RF23HCEDBBC/AA RF28HFEDTBC/AA RF28HFEDTSR/AA RF28HFEDTWW/AA RF28HFPDBSR/AA RF30HBEDBSR/AA RF30HDEDTSR/AA RF31FMEDBBC/AA RF31FMEDBSR/AA RF31FMEDBWW/AA RF31FMESBSR/AA RF323TEDBBC/AA RF323TEDBSR/AA RF323TEDBWW/AA RF32FMQDBSR/AA RF32FMQDBXW/AA RF34H9950S4/AA RF34H9960S4/AA RF23HCEDBSR/AA RF23HCEDBWW/AA RF24FSEDBSR/AA RF263BEAEBC/AA RF263BEAESP/AA RF263BEAESR/AA RF263BEAEWW/AA RF263TEAEBC/AA RF263TEAESP/AA RF263TEAESR/AA RF263TEAEWW/AA RF28HDEDBSR/AA RF28HDEDTSR/AA RF28HFEDBBC/AA RF28HFEDBSR/AA RF28HFEDBWW/AA SUBJECT: Air leaking into the Ice Room from a gap between the wall and the ice room floor. (Direct Contact Ice Makers only) Symptom: Frozen water on ice room floor, ice on bottom of ice maker, water dripping into the fresh food section. Factory Solution: All new production units now undergo an improved inspection to identify and correct the gap. The new process has been in effect since March, 2014. Field Repair: Apply a bead of RTV Epoxy to the gap to improve the seal between the ice room and the wall.

Fast Track for RF28HDEDBSR/AA, RF28HDEDTSR/AA, RF28HDEDBSR/AA, RF28HDEDTSR/AA PUB MY RF28HD

Service Pointer ASC20140910001 Service Pointer RF28HDEDBSR/AA / RF28HDEDTSR/AA / RF28HFEDBBC/AA / RF28HFEDBSR/AA / RF28HFEDBWW/AA / RF28HFEDTBC/AA / RF28HFEDTSR/AA / RF28HFEDTWW/AA / RF28HFPDBSR/AA / RF28HMEDBBC/AA / RF28HMEDBSR/AA / RF28HMEDBWW/AA / RF28HMELBSR/AA Subject: Freezer drawer gasket not sealing completely at the top left corner. Symptom: Condensation and frost forms at the top of the freezer due to a gap between the freezer door gasket and the cabinet. Root Cause: The right rear wall of the freezer compartment is bowed out approximately 8.8mm. The upper freezer tray rail hits the bowed area, preventing the drawer from closing properly.