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Samurai Appliance Repair Man's Blog

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About this blog

Pearls of appliance repair wisdom from the Appliantology Forums

Entries in this blog

 

The Future of Appliance Repair: a Profession or an "Idiocracy"?

We have a lot of moving parts at play in the appliance repair industry today. Over the past couple of decades, appliance technology has become much more complicated, yet technician troubleshooting skills have eroded. This creates some uncertainty about the direction our industry is going.  Are we going to be a profession, filled with well-paid, highly-skilled technicians at the top of their game, or a semi-skilled trade, filled with low-paid parts changers who are essentially just the eyes
 

Appliantology through the Looking Glass

Back in the ‘90’s, when the internet was new and I didn’t have any grey hair yet, I started the first of several incarnations of sites that offered appliance repair wisdom online. Appliantology.org was started in November 2010. It’s an old site by Internet standards. It has evolved a lot over the years and I expect it will continue to do so.  As it exists today, this site is dedicated to supporting the professional appliance tech community with teaching, training, information, and camarader
 

The Future of Appliance Repair - The Internet of Things

You guys have heard me say in webinars and elsewhere that we are going through a paradigm shift in the appliance repair trade. Gone are the days of Buttcrack Bubba. Parts Changing Monkeys are already obsolete and everywhere going out of business-- and good riddance! At the same time, techs who keep learning the new technologies being incorporated into appliances are thriving and have growing businesses.  Appliance techs today have nothing substantive in common wit
 

3 Sure-Fire Ways to Spot an Appliance Repair Hack in Your Home

[A Note to my Brethren in the Craft: This article is released into the Public Domain. You are encouraged to copy it, modify it as you wish, post it on your website and social networks, with or without attribution, your choice. The objective is to raise consumer awareness about the rampant problem of moral and technical deficiency plaguing our trade today. We need to expose these hacks and parts changing monkeys who are ripping people off, either knowingly or through willful ignorance, and giving
 

Whirlpool Vertical Modular Washer (VMW), United Servicers Regional Training in Albany, NY

Starting to get my notes and photos together from an excellent United Servicers Association regional training in Albany, NY. Here's my summary of the training. Dave Shertzer was the instructor; he did a great job. This is a very easy machine to work on. Tears down in about 10 minutes; 15 minutes if you're one-armed, one-legged, or one-eyed. You're gonna want a set of these to facilitate electrical measurements on those tiny-ass wire harnesses. Inside the control panel the VM washer.
 

Appliantology Newsletter: Keep Your Oven Cooking for Thanksgiving

Appliantology Newsletter Keep Your Oven Cooking for Thanksgiving November 1, 2012 Presents Running Your Oven's Self-Clean Could Mean Cold Turkey on Thanksgiving Day Professional Appliantologists mark the seasons by the mix of service calls we get. We're just now coming out of refrigerator season and getting into the thick of oven season. Every year, in the few days leading up to Thanksgiving Day, I can always count on a ton of last-minute, panicked service calls. "Why is that, Sa
 

A Unique Approach for Responding to Negative Yelp Reviews

Recently, someone posted a bogus, malicious review about our appliance service business on Yelp. We had never worked for the reviewer nor had a service call that went anything like what he described. We think it may have been posted by a competitor. But this doesn't stop Yelp from posting it or allowing it to remain. There are two ways to deal with such reviews on Yelp, both of which are focused on perception damage control and so are written with the potential customer in mind. But they are ve
 

A Powerful and Portable Information Tool for Professional Appliantologists

If you've been doing appliance repair as a Professional Appliantologist for any length of time, you've probably struggled through something similar to all these situations: - You're trying to fix an Electrolux range but you can't even figure out how to take it apart so you can troubleshoot. - You need to put a Whirlpool Duet washer into diagnostic mode but the sleaze bag who worked on it last stole the tech sheet. - You're working on a temperature control problem in a GE refrigerator and need
 

Replacing the Fuse on the Main Control Board of an LG Refrigerator

This LG refrigerator was DOA- warm inside, no compressor operation, no lights, no nuttin'. Found a blown fuse on the main control board. What took out the fuse: bad board or just a spike on the power line? I show how to check for that.  The fuses on these LG boards are soldered in and not easily replaceable. But a new fuse can be installed and I show how to do that without even having to remove the board, while it's still installed in the refrigerator.  Learn appliance repair at http:/
 

Sealed system repairs: the mystique, the reality

Many professional appliance techs do not currently offer refrigerator sealed system repairs but are thinking about adding it to their service repertoire. In this post, I’ll offer some thoughts to help you decide if this makes sense for your service area. I'll also offer some resources for learning sealed system repair if you decide that makes sense for you. I encourage any of my Brethren in the Craft to post their comments and experience.  The false mystique of sealed system repair  Fi
 

Twas the night before Christmas and the oven control board was repaired…

It was a cold December day when the call came in. Just a few days before Christmas. Gas oven no bake and loads of family coming to visit from out of town. The customer was desperate, hoping for a Christmas miracle. Things were looking grim when it turned out NOT to be the igniter, but the control board. Not only was the board not available for several weeks, but it didn't even make sense to spend that kind of money on this older, POS range. And yet, there was no time to get a replacement range i
 

Using an Airflow Meter to Check Your Dryer Vent for Safety and Efficiency

In this journey into appliance repair enlightenment, Samurai Appliance Repair Man shows you how to use an airflow meter to analytically test the back pressure on a dryer vent for safety and efficiency. Looks can be deceiving, as this video shows, and even a short simple dryer vent that appears to be ideal can have airflow problems. So it's always wise to use a meter to actually measure the back pressure. Here's the air flow tester I used in the video ==> http://www.repairclinic.com/PartD
 

New and Improved Appliantology Membership Packages

In my ever-evolving quest to offer my users the very best online appliance repair help and information experience, I've improved the membership packages available here at Appliantology. The free Grasshopper package will continue to be available as is. But the Apprentice and Professional Appliantologist packages have been upgraded and, incredibly, made even better... as if that was even possible, right? For starters, the free Apprenticeship package using the Facebook coupon promotion has ended.
 

MST Radio Episode 28 - The Biz of Selling New Appliances

Special guest, Justin Duby, with Just-in Time Appliance Repair in Grantspass, OR ( @applianceman97 here at Appliantology) joins us to talk about his experience selling new appliances and offer tips and advice for anyone thinking of adding this to their appliance service business. Also, at the end of the show, we give an update on the developing Facebook data-selling debacle that's unfolding. More info on this in my previous blog post.   You can subscribe and listen to th
 

Are Samsung Appliances Reliable?

Samsung's in the news lately with exploding washers and tablet computers. So people may be wondering how reliable Samsung appliances are.  Here's a good article from the Yale Appliance blog comparing Samsung repair rates with industry averages. Yale Appliance and Lighting [website] is a large appliance dealer and service center in the Boston area. Yale completes over 20,000 service calls per year so I expect their results to be a good representation of reality.  One comment that caught my e
 

Annual Service Training Institute 2017 in San Diego

Had a great week at the Annual Service Training Institute (ASTI) in San Diego last week! Got to hang out with old friends as well as meet lots of Appliantologists and Master Samurai Tech students in-person for the first time. For technical training, I focused mostly on high-end appliances since that's about all that's worth fixing these days. Attended some technical training on Sub-Zero, Wolf, Bertazzoni, DCS, and a couple others, and some business courses.  I also conducted an all-day
 

Official Appliantology Service Call Mugs™ now available

Brethren, we're always looking for new ways to establish credibility and trust with our customers. This is an especially difficult task in our trade because of the many hacks, shysters and parts-changing monkeys that infest our venerable Craft. Now you can instantly show your customers that you're not just another PCM-- nawsir, you can show them that you're an appliantological GOD with the Official Appliantology Service Call Mug™! There's just no surer way to inspire trust and confidence in
 

Repairing a Samsung Quatro Refrigerator

Join Samurai Appliance Repair Man on a repair safari into Refrigerator Land. In this scintillating video, I narrate a series of photos I took during a service call I did on a Samsung Quatro refrigerator. These are unusual refrigerators because they have four evaporators (hence the marketing name "Quatro"). In this service call, I fixed problems with two of the compartments-- fortunately, both on the same side!
 

Appliance Repair Companies: Know Thy Customer!

If you're contemplating doing work for someone who lives out of town (eg., rental property in your area) and whom you've never met, it's worth spending a few minutes looking them up online. Google is your friend! Choosing the wrong customer can cost you a bad online review, even though you've already refunded 100% of their money after you've provided services.  There are people out there (mostly real estate types) who take a sadistic pleasure in screwing over service companies. Here's an example
 

Digital Data Communications in Appliances - Samsung Dryer

Most appliances today use computers to control the various appliance functions. Computers talk in logical 1's and 0's which are actually pulses or square waves of voltage that you can see on an oscilloscope or measure with a meter. These pulses are arranged in a specific sequence to transmit and receive information inside the appliance. In this video, the Samurai uses a Samsung dryer to show you what these pulses look like and how to use this information for troubleshooting. Come with me no
 

New Training Course Coming Soon - Oven and Range Repair

UPDATE: The Oven and Range Repair course is now open for enrollment. Click here for details.  Team Samurai is turning up the heat this July with a new full-length technical course: Oven and Range Repair The content that we’ve created for you is absolutely fantastic. We cannot wait to be able to open the doors so you can see it for yourself. This is a mondo course, with over 30 original videos and 7 Case Studies, that was almost a year in the making using the same training structur
 

How to Troubleshoot the New Inverter Compressor Refrigerators

The new inverter compressors ain't like the old skool compressors used in yo momma's beer cooler. Oh, they still do the same basic job-- pump refrigerant vapor. But you have to troubleshoot them differently from the old skool compressors. In their quest to comply with increasingly onerous Energy Star requirements, all the appliance manufacturers are producing refrigerator models that use inverter compressors. Like it or not, inverter compressors are here to stay. Many a fine tech has been befudd
 

The Appliantology Academy's Appliance Tech Boot Camp, Coming This Spring

Question: what's one job skill that cannot be outsourced to India or China? Answer: home services. Looking to get in on the glamour life of being a professional appliance repair technician but you don't have the time or the money to travel somewhere and be gone for a few weeks at a time? Now you can learn appliance repair at your own pace right online at your computer with the Appliantology Academy's Appliance Tech Boot Camp. The Appliance Tech Boot Camp is a structured and guided online trai
 

Master Samurai Tech Radio, Episode 1

The inaugural episode of Master Samurai Tech Radio is out! We just submitted it to iTunes so the iTunes subscription link will take a few days to work. But meanwhile, you can download or stream it here: http://mastersamuraitech.com/master-samurai-tech-radio-episode-1/
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