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Showing results for tags 'service call'.
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Samurai Appliance Repair Man posted a blog entry in Samurai Appliance Repair Man's BlogIn this first video, we troubleshoot a warm beer compartment (fresh food) in a Frigidaire Gallery french door bottom mount refrigerator. The video illustrates the importance of following a cardinal rule of troubleshooting: Fix the obvious problem first. In this case, the customer simply reported that the FF compartment was warm but the freezer compartment was good. We verified these temperatures upon arrival. But then the customer points out that the lights in the FF compartment were stuck on and melted a hole in the liner at the top-- you'll see this in the video. So, in keeping with step one of the Ten Step Tango™ troubleshooting procedure, what is our problem statement? Warm FF compartment? Or... It may have started out that way but now, with this new observation, the problem statement evolves to "lights in the FF compartment stuck on." We then show how to verify this in diagnostic mode and using the video record function on the your iPhone. Then we show how to use the schematic on the tech sheet to deduce the cause of the problem. BTW, we had already tested the door switch in diagnostic mode and it was correctly reporting the open/closed status to the UI so we ruled that out. This case study reveals how imperative it is for the sharp shooter tech to avoid getting tunnel vision based on the customer problem statement and to look for and respond to realtime observations at the service call. In this next video, we take you inside the defective damper assembly in a GE Profile (Arctica series) side by side refrigerator and shows you a common way these dampers fail, allowing too much cold air into the beer compartment. If you want to master the art of refrigerator repair with a high first call complete rate and satisfied customers, then remember to enroll in the Master Samurai Tech Academy's Refrigerator Repair course.
How many service calls do professional techs take per day on average? I have to ask this question because I've come across an experienced technician on YouTube who claims to take six service calls a day. That claim seems to contradict what I learned from Master Samurai Tech's videos. I remember that it says the maximum number of calls a day would be three. So what's the truth of the matter?
Samurai Appliance Repair Man posted a calendar event in Tech TraininguntilWho: - Professional Appliantologists, Senior Appliantology Fellows, and Legacy Tech members at Appliantology - Master Samurai Tech Academy students enrolled in any technical course - Mr. Appliance® Academy students enrolled in Bundle 1 What: Gas Oven Service Call after a Parts Changing Monkey. We're called in on a gas oven problem after a PCM has already failed to identify and fix the problem. This Office Hours is based on a true story! When: Monday, May 8, 2017, at 7PM Eastern Time (adjust your time zone accordingly) Where: All of our web meetings are powered by Join.me. For the connection details, see below. - Professional Appliantologists, Senior Appliantology Fellows, and Legacy Techs- See this topic in the Bidness Skool forum - Master Samurai Tech Academy Students: RSVP here. - Mr. Appliance® Academy Bundle 1 Students: RSVP here. How: Here are a couple tips to ensure that the webinars are a smooth, cool experience for you: 1. Arrive early to make sure your connection is working! Also, if you show up late for the webinar, you'll be lost. 2. Watch this ultra-short video on how to use your Join.me control console while you're in the web meeting because you're gonna wanna do cool stuff like: - correctly connect your audio (without producing the dreaded echo!) so you and everyone else can hear what the Samurai is explaining - mute and unmute yourself so we can keep the microphones open and we can all talk