The technical side of the service call is generally what gets the spotlight, but what you do before, after, and during the call is just as important to your profitability -- and I'm not just talking about soft skills. The way you organize your thought process and go about your troubleshoot is vital to service call success. And that's exactly what we talk about in this short excerpt from one of our many technical training webinar recordings.
Topics covered include:
How to run a servi
Everything runs on circuit boards these days, and wherever there are circuit boards, there are semiconductors. But what are semiconductors, exactly? How are they made, and what do they do?
These are exactly the questions we'll answer for you right now in this excerpt from one of our many on-demand technical training webinar recordings. In it, you'll learn the answer to questions like:
What are semiconductors?
What are they made of?
What is "doping" in semiconductors?
What do you do when a seemingly simple problem stumps you? Well, it's times like that when it's essential to have a structured troubleshooting strategy like the Samurai's Ten-Step Tango.
What is the Ten-Step Tango and how do you use it? That's exactly what we're going to teach you all about in this webinar recording, using a real-life example from here at Appliantology: an LG electric wall oven that won't heat. Strange as it may seem for such a simple problem, most techs would troubleshoot
In this interactive webinar workshop, we explored an LG gas dryer issue that had stumped an Appliantology tech. We performed a forensic analysis on the troubleshoot to figure out how it could have been improved, and then we moved on to thoroughly examine the circuits and understand how they work.
This and our dozens of other technical training webinar recordings are only viewable by premium tech members at Appliantology.
Topics covered include...
DC and AC loads
Compute
A lot of techs lose their heads when it comes to control boards. This leads to the classic PCM behavior of "throw a part at it and hope it works." But isn't there a better way of troubleshooting computer-controlled appliances?
Of course there is. With a concrete and logical troubleshooting plan like the Ten-Step Tango, you can troubleshoot any appliance with a control board with confidence. In fact, in many ways, a control board being present makes it easier to do your troubleshooting.
In this short, easily-digestible technical workshop, we dive into some of the wacky things that can happen when a sloppy tech miswires a dryer terminal block. In fact, this dryer looks like it shouldn't be able to run -- the neutral wire isn't even connected! And yet it does run. How, you ask? That's exactly what you'll need to watch and find out.
This and our dozens of other technical training webinar recordings are only viewable by premium tech members at Appliantology.
Topics covere
Special guest presenter Mark Williams will show you how easy it is to diagnose temperature problems in the newer electronically-controlled refrigerators and how to do it right the first time.
We'll show you examples from Samsung, LG, GE, Whirlpool, and Electrolux. You'll see that they all work the same way.
You'll also see how to accurately test thermistors from the computer control board and you’ll learn the difference between resistance and voltage drop when it comes to testing the
Want to really put your technical know-how to the test? Well, have we got the webinar for you!
This one covers a whole potpourri of circuit puzzles and troubleshooting scenarios, including:
Some pop quizzes about series and parallel circuits
Diodes, how they work, and the surprisingly tricky situations that can arise because of them
Loads in series, how they work, and what they look like in a real refrigerator schematic
A real world troubleshooting scenario invo
We're taking a step back from our fancy electronics to the good ol' days of simple AC circuits. Well, I say "simple", and that is true -- but engineers back then had to pull out all the stops and do some pretty cool tricks to get the functionality they wanted. This means that, to really understand what's going on in these older circuits, you need to have a firm grasp of both AC circuits and the technology used.
In this webinar, we:
Work through 4 real-world dryer case studies that h
All appliance repair techs should understand the AC split-phase household electrical power supply that they deal with on a daily basis. But the fact is that most do not, and there's a lot of disinformation and "tech myths" out there about these power supplies. But they re easy to understand once you grasp a few fundamental concepts about electricity and split-phase voltage.
And that's exactly what we cover in this webinar recording!
Topics covered include:
How sine waves are us
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Gas burners are a whole little microcosm within appliances with some interesting technology that we don't see much elsewhere. In this webinar recording, we cover how to troubleshoot various cooktop ignition systems, covering topics such as:
DSI systems
Single-point ignition
Reignition systems
Continual sparking after a flame is established
Applying the Ten-Step Tango to real-world problems
...and more!
Click below to check out this webinar record
Greetings, my brethren in the craft!
I wanted to give you all a heads up about the server migration that's currently in progress here at Appliantology. You shouldn't notice too much amiss while this is going on (besides some downtime early Saturday morning when the actual transfer takes place), but there may still be some weirdness. For example, we just noticed that some PA membership renewal notices just got sent out to a few of our users that had already renewed within the past few weeks.
The very first step in troubleshooting a broken appliance happens long before the tech sets foot in the customer's home. In fact, it can happen even before the tech knows about the service call. We're talking about formulating a problem statement.
What I mean by a problem statement is very specific. A valid problem statement answers these two questions: "What is the appliance not doing that it should be doing?" and/or "What is the appliance doing that it shouldn't be doing?" It doesn't go b
Why are microwaves so picky about the way they do their door switches? Are two different interlock switches really necessary? And what does the monitor switch even do, anyway? All these questions and more answered in this short instructional presentation.
Big props to Brother @Vance R for his explanation of these switches in this topic, which inspired us to make this video.
Topics covered include:
Schematic analysis of interlock switch circuits
Identifying if the schemat
It's always the old-skool style circuits that have the most interesting electrical issues, isn't it?
In this workshop, we took a look at just one such machine. A missing neutral in the power supply doesn't have the effect that you would necessarily expect. For example, in this dryer, the timer motor runs on 240 VAC, but the drive motor runs on 120 VAC power. With a missing Neutral, the drive motor won't run, but the timer motor will. We go all into that, as well as the kind of troubleshooti
We had some fun in this Live Dojo Workshop! We went beyond the screen into the big, scary Real World and showed off live a few things about BLDC fan motors, including:
BLDC fan motor wire color conventions
Expected readings on PWM and RPM feedback lines
Simulating a PWM signal
Identifying failed speed sensor
...and more! Click below to watch the workshop recording -- viewable only by premium tech members.
If you're an Appliantology tech member and y
DC power in appliances works the same way no matter the manufacturer, but everyone has their own way they like to talk about it. And if you're not up on the lingo, you'll be left mystified by DC circuits in schematics.
You don't have to worry, though, because we explain all kinds of DC terminology in this latest workshop. From VDC to VCC, we cover everything you're likely to encounter in your troubleshooting travels through DC power, including:
Terms for DC voltage supplies
T
Refrigeration is its own little world within appliance repair. The presence of a sealed system introduces all kinds of specific knowledge and skills you need to have to properly troubleshoot these machines, from thermodynamics to compressor technology to brazing. And that's not even mentioning the other systems, like airflow and control.
So how do you learn all this stuff? Well, if you want to troubleshoot refrigerators like a real tech, you'll need both brains-on and hands-on trainin
What are strip circuits and how do you read them? What purpose do they serve in troubleshooting? Are they better than normal schematics, worse, or just different?
That's what we explore in this workshop, which is an excerpt of the discussion from one of our latest Live Dojo workshops. Parallel to that, it also acts as something of a part 2 to our previous workshop on DC terminology. These schematics that we show have a number of esoteric and straight up confusing DC terminology, but don't w
When it comes to switches in appliances, it's hard to think of one more ubiquitous than the relay. It can be used with and without a control board, and it allows a small voltage to control a much larger voltage. But what exactly does that mean, and how do they do that? And what about triacs, the relay's solid-state cousin?
We cover both of these devices, including how they work and how to troubleshoot them, in detail in this excerpt from one of our recent Live Dojo workshops. Give it a watc
The current usage of “Black Friday” came from retailers celebrating the time of year they finally turned a profit.
Master Samurai Tech and Appliantology help service techs and companies to be profitable year ’round!
We’re celebrating Thanksgiving and repair excellence with a Black Friday discount.
Get 10% off everything. It’s never been a better time to enroll in a new course or renew your membership.
What do we mean by everything? Well, everything, which means:
Appli
When a control board doesn't seem to behave the way it's supposed to, does that mean it's always time to replace the board? How do you avoid the dreaded callbacks on service calls where you replaced the board because you had no idea what else to replace? Is there a way to reliably troubleshoot computer-controlled appliances and avoid guesswork when it comes to the control board?
Of course there is, and Team Samurai is going to show you how!
It all boils down to understanding how these
Timer charts may be for old-skool appliances with mechanical timers, but there are still plenty of old-skool appliances knocking around, so reading timer charts remains a vital troubleshooting skill.
That's exactly what we cover in this workshop: how to cohere the timer chart and the schematic, reading them in tandem. Kind of like they're dance partners in the Timer Chart Cha-Cha!
Topics covered in this workshop include:
How to decipher the rows and columns on a timer chart
This microwave will run with the door open -- lucky for the customer, it also doesn't heat. But why is the turntable able to run with the door open? What do you do when a circuit doesn't work at all the way it's supposed to?
That's exactly what we discussed in our latest Live Dojo workshop.
Topics covered include:
Microwave door interlock switches
Turntable motor circuit analysis
Control board algorithms and relays
Theorizing a reasonable failure scenario
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