There's a goal that any tech worth his salt should have when he heads into a service call: troubleshoot the machine until he has logically and definitively located the problem.
Most of the time this goal is achievable, as long as you have the documentation for the appliance you're working on. You can take measurements and compare them with the specifications from the manufacturer until you find what's not within specifications. This is called analytical troubleshooting and is, in fact, the
We offer 4 different ways for professional appliance techs to participate in the Appliantology tech community. Three of the memberships are premium, and one is limited. The features and benefits of each option are summarized in the table below:
Click the links below for details:
1. Professional Appliantologist: the easy, instant premium membership for less than $4 per week. Unthrottled, lightning fast downloads.
2. Fellow Appliantologist: this free premium membership is earn
The Old Skool method of doing service calls was to go out on the call and pray to the pot bellied Buddha that the tech sheet was still hidden somewhere on the appliance. The plan being that, if the tech sheet was still there, you could stare at the lines and squiggles long enough to convince the customer you had reached a definitive and scientific conclusion about the problem.
My friends, I'm here to tell you that the Internet has made this Monkey Boy way of doing bidness obso-frikkin-lete
We troubleshot a GE Advantium Speedcooker from the control board for a no convection bake problem and determined that either the convective heating element or the TCO had failed open. Testing each component individually required uninstalling the oven with special equipment. So on our second visit, we returned with both parts-- the convection heating element and the TCO. The specific failure turned out to be the non-resettable TCO that had failed open.
Watch how I used the schematic to sele
It's tough for appliance techs today. Our biggest competition is from cheap replacement machines. The proliferation of pricey electronic boards in appliances means that if you can't quickly do a slam-dunk diagnosis, you are at risk of losing customers and your profitability.
Meanwhile, electrical troubleshooting is largely a lost science. What exactly have we lost? The Old Skool troubleshooting techniques that us old timers learned way back. And guess what: these same Old Skool troubleshoot
In this first video, we troubleshoot a warm beer compartment (fresh food) in a Frigidaire Gallery french door bottom mount refrigerator. The video illustrates the importance of following a cardinal rule of troubleshooting: Fix the obvious problem first.
In this case, the customer simply reported that the FF compartment was warm but the freezer compartment was good. We verified these temperatures upon arrival. But then the customer points out that the lights in the FF compartment were stuck
The Samurai and Mrs. Samurai share some highlights from the inaugural Appliantology Peer Group meeting. One of the topics discussed was the idea of doing electronic control board repairs as part of an appliance repair business.
To hear just the audio portion, subscribe to the podcast: http://mstradio.com/
Samurai Appliance Repair Man and Mrs. Samurai suss out various angles and facets in a sensational recent news story where a Sears contractor tech attacked a customer. Lots of interesting lessons from this story for both customers and in-home service professionals.
Link to the news story: http://denver.cbslocal.com/2018/02/19/repairman-arrested-homeowner-attack/
The Samurai and Mrs. Samurai talk about the Biz of appliance repair and other topics:
Customer relations and strategic market targeting
Culture of dumbass among some techs
Free Appliance repair expos like in the HVAC industry
Upcoming Appliantology Peer Group web meeting
In this appliance repair extravaganza, Samurai Appliance Repair Man shows you how to think like a real technician using the schematic as your troubleshooting strategy map and track down the cause for a no heat problem in a gas dryer.
Learn appliance repair online at the Master Samurai Tech Academy
Get tech support at Appliantology.org
I’m going to explain how you can get a free tech membership here at Appliantology, the premiere online tech support community.
Hot on the heels of two, free tech memberships here at Appliantology that we announced recently-- the Master Samurai Tech Alumni and Senior Appliantology Fellow programs-- today we're rolling out yet another free tech membership program! This membership gives verified techs free access to most of the tech-only forums and downloading privileges from the Appliance Re
Hot on the heels of the Master Samurai Tech Alumni program that we just announced, we're launching yet another way that professional techs can earn a free, full-tech membership here at Appliantology.
You may have seen some of the brethren here at Appliantology whose member group is "Senior Appliantology Fellow," such as Brothers @john63, @Budget Appliance Repair, @AccApp, @sh2sh2 and others. These are a select few members who have a long history with Appliantology and have been prolific po
In this glimpse into the glamour life of an appliance tech, we troubleshoot an E-OE error code on a Samsung gas range with the added twist of rat infestation and yapping little dogs. It's winter in New Hampshire and rodents will seek out warm places but this place was a literal rats nest. The smell of rodent piss was gagging us (me and @Son of Samurai) as soon as we walked in the door. It would have been stronger if it was actually warm inside the kitchen but it was probably only about 45F which
In this epic episode:
- Wrap up of the 2018 Annual Service Training Institute (ASTI) held in St. Petersburg, FL
- Technical and business training at the ASTI
- Travel tips to avoid getting sick
- Fun facts to know and tell about how social media manipulates you and gives you brain damage
You can subscribe to the podcast and just listen to the audio portion here.
In this special episode, we explore the question of size of the Samurai's ego. Turns out that it's so massive that we needed a whole episode devoted to it. Yes, size does matter!
- Upcoming ASTI in St. Petersburg
- Tech training challenges
- Three stumbling blocks to becoming a better tech
- What makes Appliantology so great?
- MST Alumnus program
Subscribe to the podcast here.
Training at the Master Samurai Tech Academy is already a killer deal: comprehensive, state-of-the-art training that’s online and on-demand at tuition low enough that anyone can afford it.
Well now we’re kicking it up to 11 with the Master Samurai Tech Alumni program.
If you have been certified* in the Core course at the Master Samurai Tech Academy (formerly called the "Fundamentals" course) or earned Master Certification at the Mr. Appliance Academy (Bundle 1 only), you can get full te
2017 is quickly coming to an end, and the new year is just around the corner. This is your last chance to get in some tax deductible business expenses, and an enrollment in one of our enlightening and empowering appliance tech training courses at Master Samurai Tech is just the thing!
Most of you reading this will be in either the 15% or 25% tax bracket. Training costs for your employment or business are tax deductible. If you claim your tuition as a deduction on your 1040, this is effective
Employment numbers for the appliance repair industry
Whirlpool lawsuit against Samsung because Samsung is kicking Whirlpool's corporate *ss on front load washers
Samsung opening a new, state-of-the-art $380 million manufacturing facility in South Carolina Kenmore appliances on Amazon
Appliantology monthly workshops
Refrigerator sealed system repairs: what you really need to know
Top Kendo Master at Appliantology each mo
Tech members at Appliantology earn points for answering questions. The top 5 point earners and a running tally of their points are listed in the "Kendo Masters" block on the Appliantology homepage. At the end of each and every month, the member with the highest Kendo point score (the “Ichiban Kendo Master”) wins a $100 Amazon gift certificate!
It's that simple. No gimmicks.
Check it out:
If you earn Ichiban Appliantology Kendo Master for only two months, you will more than pay f
Many professional appliance techs do not currently offer refrigerator sealed system repairs but are thinking about adding it to their service repertoire. In this post, I’ll offer some thoughts to help you decide if this makes sense for your service area. I'll also offer some resources for learning sealed system repair if you decide that makes sense for you. I encourage any of my Brethren in the Craft to post their comments and experience.
The false mystique of sealed system repair
The Retail Observer is a widely-read publication in the appliance and retail industry. We contributed an article that just came out in the August 2017 issue. Enjoy!
Technician Diagnostic Skills In the Age of Computer-Controlled Appliances (PDF, 97 kb)
The problem in the appliance repair trade today is that we have too many parts changers and not enough technicians. Even many experienced techs don't know the fundamentals and technology we're working with on modern appliances today. I'm talking about things like basic electricity, circuits, reading schematics, knowing how to troubleshoot, motors, microcomputer control systems.
What this means is this: you're probably not going to find techs to hire with the skills you need to grow your bu
Back in the ‘90’s, when the internet was new and I didn’t have any grey hair yet, I started the first of several incarnations of sites that offered appliance repair wisdom online. Appliantology.org was started in November 2010. It’s an old site by Internet standards. It has evolved a lot over the years and I expect it will continue to do so.
As it exists today, this site is dedicated to supporting the professional appliance tech community with teaching, training, information, and camarader
Great news: the annual fee for Professional Appliantologist members will never increase as long as you keep your membership active. That last part is very important for reasons I’ll explain below.
The annual fee for new Professional Appliantologist members has increased. This does not affect current members as long they do not allow their membership to expire.
The annual fee increase is also great news for prospective new members! Huh? Why?
Because it means we are still accepting
We have have a huge and growing library of technical literature here at Appliantology. If, after searching the Downloads section using the techniques shown in the how-to search video, you're not finding what you need, I have a trick for you that applies to all Whirlpool-built appliances, including those that are Kenmore-branded Whirlpool-built.
Whirlpool-built appliances include the following brands:
I get asked frequently about technician certification and there’s a lot of misunderstanding and confusion out there in the tech community about it. So I wanted to offer some thoughts that may help you think more clearly and realistically about this topic.
The number one question you should ask yourself about any certification is, “What does it mean?”
Does it mean that someone simply paid a fee to take and pass a test? If so, is the person certified in this way a better technician as a
UPDATE: The Oven and Range Repair course is now open for enrollment. Click here for details.
Team Samurai is turning up the heat this July with a new full-length technical course: Oven and Range Repair
The content that we’ve created for you is absolutely fantastic. We cannot wait to be able to open the doors so you can see it for yourself.
This is a mondo course, with over 30 original videos and 7 Case Studies, that was almost a year in the making using the same training structur
- Industry news: Consumer right to repair laws coming to a state near you. Consumers will have the right to purchase appliance service manuals from the manufacturer. What does it mean for you as a professional appliance repair technician?
- The Ten Step Tango troubleshooting procedure: Troubleshooting techniques for any appliance brand or type. If you aren't already registered at the site, click here to sign up for the free TST course.
- Tech training webinars at MasterSamuraiTech.com