The problem in the appliance repair trade today is that we have too many parts changers and not enough technicians. Even many experienced techs don't know the fundamentals and technology we're working with on modern appliances today. I'm talking about things like basic electricity, circuits, reading schematics, knowing how to troubleshoot, motors, microcomputer control systems.
What this means is this: you're probably not going to find techs to hire with the skills you need to grow your bu
We offer 4 different ways for professional appliance techs to participate in the Appliantology tech community. Three of the memberships are premium, and one is limited. The features and benefits of each option are summarized in the table below:
Click the links below for details:
1. Professional Appliantologist: the easy, instant premium membership for less than $4 per week.
2. Fellow Appliantologist: this free premium membership is earned by being an active participant in th
The Old Skool method of doing service calls was to go out on the call and pray to the pot bellied Buddha that the tech sheet was still hidden somewhere on the appliance. The plan being that, if the tech sheet was still there, you could stare at the lines and squiggles long enough to convince the customer you had reached a definitive and scientific conclusion about the problem.
My friends, I'm here to tell you that the Internet has made this Monkey Boy way of doing bidness obso-frikkin-lete
Training at the Master Samurai Tech Academy is already a killer deal: comprehensive, state-of-the-art training that’s online and on-demand at tuition low enough that anyone can afford it.
Well now we’re kicking it up to 11 with the Master Samurai Tech Alumni program.
If you have been certified* in the Fundamentals course at the Master Samurai Tech Academy or at the Mr. Appliance Academy (Bundle 1 only), you can get full tech access to our tech support site, Appliantology.org, with no a
Greetings, my brethren in the craft!
I wanted to give you all a heads up about the server migration that's currently in progress here at Appliantology. You shouldn't notice too much amiss while this is going on (besides some downtime early Saturday morning when the actual transfer takes place), but there may still be some weirdness. For example, we just noticed that some PA membership renewal notices just got sent out to a few of our users that had already renewed within the past few weeks.
Troubleshooting is the big missing skill among appliance techs today. In fact, many techs don’t even know what troubleshooting is and mistake pattern recognition and factoids for real troubleshooting.
Classical troubleshooting is a structured and scientific method for thinking and solving appliance problems. There is a method to the madness! The Master Samurai Tech troubleshooting method is called the Ten Step Tango (TST).
There are specific dance steps to troubleshooting, and we teach
I've been in business for myself for almost 20 years. I started at age 18, as an antique dealer. My store has always been fluid, changing with the times and the economy. When I started 18 years ago, my store was situated in a neighborhood that you would call "seedy", to be generous. It was the perfect location for a used retail store. I've always managed to thrive, even though the "Great Recession ". At this point in my life, I'm mostly an appliance dealer. I make a good living at my shop, a
We went on a journey of wonder and discovery in last night's webinar and demystified those vexing gas dryer ignition systems. We learned how the two-stage gas valve works; how it is controlled by those three valve coils, a radiant sensor, and ignitor. We also learned what a "split coil" is and how it works.
We also had an encounter with technical gremlins that attempted to thwart the Appliantological gospel but they were quickly slain. The recording also includes a good roll of the video I
In the last webinar, we put on our Master Samurai Tech hats and did a cleanup service call on a gas oven after a parts changing monkey (PCM) had already been out and failed to diagnose and repair the problem. We looked at what the PCM did on the service call as well as he did not do but should have done. We did a quick review of how hot surface ignition (HSI) systems work and how variations in supply voltage can affect the operation of these systems. Then we got inside the head of a Master Samur
Is the ship sinking? Is the ship going to sink?
After 27 years in business I've had to answer yes. My ship is sinking and it's going to sink.
Never put off thinking until the last minute (what now) by sticking your head in the sand.
Exiting business can be just as challenging as entering into it.
I really admire all you technicians. You're hard working, smart, problem solving professionals.
This site has a great and willing teacher to show you your way to the mountain to
I know from comments on my previous blog post on The Future of Appliance Repair: a Profession or an "Idiocracy"? that many appliance techs are bemoaning the increasing computerization of appliances. For most of these techs, it's because they have no idea how to troubleshoot them and so feel threatened. Many are even thinking, wishfully but incorrectly, that the increasing use of electronics in appliances is just a fad and will go away.
Computers in appliances are not
Christ is risen from death and the rebellious sons of god (fallen angels) from Genesis 6:1-4 are judged and condemned (Psalm 82). The disinheritance from the Tower of Babel (Genesis 11 and Deuteronomy 32:8-9) is ended. The long exile of the 12 tribes is over. ALL people are freed from bondage, liberated from death and the power of demons, and all are called back into communion with the Most High God in the Messiah to be a new creation: the New Israel, a global Eden!
Y’all gather ‘round and ol’ Samurai’s gonna tell you about the best kept secret at Appliantology.
You know the Samurai does periodic webinars on a wide range of appliance repair topics.
At the webinars, we talk about all kinda cool techie topics like basic electric circuits, troubleshooting strategies and tactics, reading schematics, computer control and digital communications in appliances, electric motor operation, gas flame sensing and reignition technologies, and more. Over 30 ho
Tide’s Laundry Pod Peeps: America’s Favorite Easter Treat Is Here To Ruin Your Laundry
When Cascade released their Pumpkin Spice Scented Dishwasher Detergent last fall to great fanfare, the public quickly learned the downside to such gimmicks. The hint of pumpkin spice flavor that remained after a cleaning cycle was reported to affect the taste of everything from orange juice to re-heated Runzas.
The negative press and customer service demands that Cascade and its retailers had to
We talked about lots of good stuff last night at the Office Hours webinar. I started off with a brief presentation on Neutral and Ground in AC circuits, explaining how they are different and each serves different purposes in AC circuits.
Then we applied what we learned about power supplies in that presentation to decipher some crappy instructions in a service bulletin for a Whirlpool inverter microwave where we had to figure out how to test the digital data input to the inverter.
Gross appliance repair YTD $12k profit = ?
Store gross YTD roughly $86k. =22.5 profit
So I think I have come to a conclusion. I really, really love doing COD service work. Its not very intense, And average profit per call is around $200. If I could do 4-5 of those a day, Im making some serious money. The problem is: not enough lucrative COD work. My observations while reading this site is the fact that most of you would like to increase your COD workload, as in you are not worki
Had a great week at the Annual Service Training Institute (ASTI) in San Diego last week! Got to hang out with old friends as well as meet lots of Appliantologists and Master Samurai Tech students in-person for the first time.
For technical training, I focused mostly on high-end appliances since that's about all that's worth fixing these days. Attended some technical training on Sub-Zero, Wolf, Bertazzoni, DCS, and a couple others, and some business courses.
I also conducted an all-day
Troubleshooting is the big missing skill among appliance techs today. This is the skill that distinguishes parts changing monkeys (PCMs) from Master Samurai Techs. It's the difference between a drunken street brawler making monkey jabs versus a trained MMA fighter making kill shots.
PCMs will thrash about wildly, monkey-jabbing at components hoping to get lucky and usually end up getting their asses kicked.
Anyone can monkey jab and the sad truth is that this is the dominant practice o
You old timers remember back in the day when we used to get service calls on scrotum scrubbers? Yeah, I was really glad when people stopped using those. Well, just when you thought the bad old days were gone for good, get ready, guys, because there's a new, even more disgusting personal hygiene appliance coming to the market that we'll be getting calls on: the butt wiper. Coming to a neighborhood near you:
Brethren, on this Veteran's Day, I present to you a timely and fitting guest blog post by Ray Starmann, the Editor in Chief of US Defense Watch. Enjoy!
An open letter to America’s college cupcakes on Veterans Day
November 11, 2016
by Ray Starmann, US Defense Watch, http://usdefensewatch.com/2016/11/an-open-letter-to-americas-college-cupcakes-on-veterans-day/
Dear College Cupcakes:
America has watched for the last year or so, as our nation’s universities
We have a lot of moving parts at play in the appliance repair industry today. Over the past couple of decades, appliance technology has become much more complicated, yet technician troubleshooting skills have eroded. This creates some uncertainty about the direction our industry is going.
Are we going to be a profession, filled with well-paid, highly-skilled technicians at the top of their game, or a semi-skilled trade, filled with low-paid parts changers who are essentially just the eyes
Great turn out for this webinar-- had over 30 people on! That means there are lots of techs who recognize the need for help with these skills. This is good because they can be easily learned by anyone who wants to learn them! This webinar lays out a road map for you to declare your independence from tech lines.
Professional Appliantologist members may watch the webinar recording here: Appliance Service Call Structure and Troubleshooting Strategies
Master Samurai Tech Academy students m
This may cause a bit of a stir with you guys, but Ill discuss it anyway. Some of you are staunch users of genuine, OE, brand name appliance parts. I am not one of those people. Appliance parts is an expense in my business second only to labor. My rough guesstimate is that I spend about $50,000 a year on parts. If I used exclusively genuine, new parts that figure could easily go up 20%. Perhaps even more.
You can go new, genuine, and pay $200 for it +$60 core, or
Good morning, ladies and gentlemen, this is your Samurai speaking. We're expecting a little turbulence today as we make some adjustments to the Master Samurai Tech Academy website. There may be periods throughout the day where the site either doesn't load at all or may look strange. This, too, shall pass.
For now, I invite you to sit back, relax, and peruse the latest pearls of appliantological wisdom in my blog here at Appliantology.
Samsung's in the news lately with exploding washers and tablet computers. So people may be wondering how reliable Samsung appliances are. Here's a good article from the Yale Appliance blog comparing Samsung repair rates with industry averages. Yale Appliance and Lighting [website] is a large appliance dealer and service center in the Boston area. Yale completes over 20,000 service calls per year so I expect their results to be a good representation of reality.
One comment that caught my e